Guest Terms & Conditions
The Berg | Luxury Vacation Villa
Wintberg, St. Thomas, U.S. Virgin Islands
Welcome to The Berg. We look forward to providing you with a memorable Caribbean getaway filled with comfort, relaxation, and exceptional hospitality.
To ensure a safe, enjoyable, and seamless experience for all guests, please review the following Terms & Conditions before confirming your reservation.
These terms apply to reservations at The Berg, including full-property rentals, individual room bookings, and approved private events. Your reservation confirmation and any separately signed rental or event agreement form part of your booking terms.
1. Reservations & Booking Confirmation
All reservations are subject to availability, applicable rates, and acceptance of The Berg's rental policies.
The individual making the reservation will be designated as the Primary Guest and will serve as the main point of contact throughout the booking process and stay.
The Primary Guest is responsible for ensuring that all members of their group are aware of and comply with the property's rules and policies.
Reservations are confirmed once the required payment has been received and written confirmation has been issued by The Berg.
Minimum Stay Requirements:
Standard reservations: 3-night minimum.
Peak holiday reservations: 5-night minimum.
Additional restrictions may apply to special events or reservations governed by a separately signed agreement.
The Berg may prioritize full-property reservations over individual room bookings during high-demand periods.
2. Rental Rates, Taxes & Additional Fees
All rental rates are quoted in U.S. dollars (USD) and vary according to the season, accommodation type, and booking arrangements.
Seasonal pricing includes low season, shoulder season, high season, and designated Christmas and New Year's holiday periods.
Rates for the entire villa compound and individual accommodations are listed on our Rates & Reservations page.
Additional Charges:
The quoted accommodation rate does not include applicable taxes, cleaning fees, service fees, or other separately disclosed charges.
Any applicable fees will be itemized in the reservation quote or booking confirmation.
Additional overnight guest fees apply to groups exceeding the standard 21-person capacity, as detailed in Section 5.
Private event venue fees are separate from accommodation charges.
3. Payment Terms & Security Deposits
The Berg's reservation confirmation will specify the total rental amount, required booking deposit, payment deadlines, and accepted payment methods.
The following details will be provided before a reservation is finalized:
Initial deposit required to secure the booking.
Balance payment deadline.
Accepted forms of payment.
Any applicable refundable security deposit or damage protection charge.
Additional services or fees included in the reservation.
Reservations must be paid according to the payment schedule in the confirmed booking agreement.
Any refundable security deposit, when required, may be applied toward documented damage, missing items, excessive cleaning, or other charges permitted under the signed agreement. Normal wear and tear is excluded.
4. Cancellations, Changes & Refunds
Cancellation and refund eligibility are governed by the cancellation policy supplied with the reservation confirmation or signed rental agreement.
Guests should review these provisions carefully before making payment.
Any requests to change travel dates, group size, accommodation arrangements, or reservation details must be submitted to The Berg for approval.
Changes are subject to availability and may result in rate adjustments or additional charges.
Guests are strongly encouraged to purchase comprehensive travel insurance covering trip cancellation, medical emergencies, travel interruptions, and unexpected weather-related disruptions.
5. Guest Capacity & Additional Guest Fees
Sleeps 21 Comfortably | Maximum Capacity of 31 Guests
The Berg offers flexible accommodations designed for both intimate getaways and larger group vacations in St. Thomas.
The villa's standard sleeping arrangement is designed to comfortably accommodate up to 21 overnight guests, with additional sleeping configurations available for larger groups.
Standard Occupancy — Up to 21 Guests
The standard rental rate includes accommodations for up to 21 guests using the property's primary bedding configuration.
This arrangement allows guests to enjoy individual sleeping spaces or share spacious king- and queen-size beds. Double beds are considered single-occupancy beds in the standard configuration.
Extended Occupancy — 22 to 25 Guests
For groups of 22 to 25 guests, the sleeping configuration is expanded by allowing double occupancy in the villa's four double beds.
These beds are located in:
Level 2, Room 2 — Two double beds.
Level 3, Room 9 — Two double beds.
Each double bed can accommodate two guests, allowing a total of eight guests across these four beds.
Maximum Occupancy — 26 to 31 Guests
For groups of 26 to 31 guests, the villa's sleeping arrangements are further expanded through the use of three pull-out sofa beds.
These are located in:
Level 1, Room 6.
Level 2, Room 9.
Level 3, Room 12.
Each sofa bed can accommodate up to two guests, providing additional sleeping arrangements for up to six guests.
These configurations allow The Berg to accommodate a maximum of 31 overnight guests when the available bedding is fully utilized.
Additional Overnight Guest Fee
An additional fee of $75 per person, per night applies to each overnight guest exceeding the standard occupancy of 21 guests.
The fee applies to guests numbered 22 through 31 and is calculated according to the number of additional guests and nights reserved.
This additional charge helps cover increased utility consumption, linen laundering, housekeeping, and preparation of the additional sleeping spaces.
Maximum Capacity & Occupancy Restrictions
The maximum permitted overnight occupancy is 31 guests and is strictly enforced under the property's stated occupancy and utility limitations.
Guests must provide an accurate total overnight guest count before arrival.
Any changes to the number of overnight guests must be approved by The Berg, with applicable additional guest fees added to the reservation.
The Primary Guest is responsible for ensuring that the registered overnight occupancy does not exceed the confirmed reservation or maximum occupancy limit.
The 31-person maximum does not establish permission to host events or additional daytime visitors. Event attendance and visitor permissions are subject to separate approval.
6. Check-In & Check-Out
Check-in and check-out times will be communicated in the reservation confirmation.
Guests will receive arrival instructions and relevant property access information before their stay.
Early check-in or late check-out requests are subject to availability and prior approval. Additional fees may apply when disclosed and agreed upon.
Guests are asked to leave the accommodations in reasonable condition and follow the check-out instructions provided.
7. Property Use & Guest Responsibilities
The Berg is a privately owned luxury vacation property situated within a residential estate in Wintberg, St. Thomas.
Guests are expected to respect the villa, its amenities, neighboring properties, and the surrounding natural environment.
The property and its accommodations may only be used for the purposes approved under the reservation agreement.
Guests are responsible for the conduct of everyone included in their reservation, including children and approved visitors.
The villa, furniture, equipment, fixtures, and outdoor amenities should be treated with reasonable care throughout the stay.
Unauthorized commercial activities, subletting, or transferring a reservation to another party are prohibited without written consent.
8. Quiet Enjoyment & Neighborhood Considerations
The Berg is located in a peaceful residential setting surrounded by lush tropical vegetation and neighboring properties.
Guests are asked to maintain a respectful noise level, particularly during evening and early morning hours.
Music, gatherings, and outdoor entertainment must not unreasonably disturb nearby residents.
Any specific quiet hours, sound restrictions, or event-related noise requirements will be communicated in the reservation or event agreement.
9. Swimming Pool & Outdoor Amenities
The Berg features a 40-foot swimming pool with a shallow resort-style lounging area, outdoor seating, and adjacent entertainment spaces.
Guests are welcome to enjoy these amenities responsibly while following all posted safety instructions.
Pool Safety Guidelines:
Children must be actively supervised by a responsible adult.
Running, diving in unsafe areas, rough play, and other hazardous pool activities are prohibited.
Guests should exercise caution around wet surfaces and pool steps.
Glass containers should be kept away from the pool and other areas where broken glass could cause injury.
Guests should not use the pool while impaired or otherwise unable to swim safely.
The pool, surrounding decks, stairs, rooftop terraces, and elevated outdoor spaces should be used with appropriate care.
The Berg does not provide lifeguard supervision unless expressly stated otherwise.
10. Rooftop Bar, Fire Pit & Entertainment Areas
The Berg offers an expansive rooftop terrace, private bar area, outdoor lounge spaces, and a sunken conversational area with a fire pit.
These areas are intended for approved guest enjoyment, relaxation, and gatherings.
Guests must exercise caution near terrace edges, staircases, fire features, and outdoor furnishings.
Fire features and cooking equipment must be operated only as instructed. Children must be supervised near active fire features.
Furniture and equipment should not be moved into unsafe locations or used in ways that could damage the property.
Outdoor gathering spaces are subject to the same occupancy, noise, and event policies as the remainder of the villa.
11. Private Events & Special Celebrations
The Berg offers beautiful indoor and outdoor settings for approved private events, including intimate weddings, milestone celebrations, family reunions, and corporate retreats.
All organized events require advance approval and may be subject to separate venue fees and event agreements.
The published private event venue fees are:
Private parties and celebrations: $2,000.
Corporate retreats: $3,500.
Wedding venue: $7,500.
These venue fees are separate from overnight accommodations.
Unless specifically included in a signed event agreement, event fees do not cover lodging, catering, decorations, security, or cleanup.
Additional event services, vendor arrangements, setup requirements, attendee limits, and applicable restrictions must be confirmed before the event.
Booking accommodations does not automatically authorize a wedding, large celebration, or other organized event.
12. Housekeeping, Cleaning & Property Care
The Berg provides accommodations intended to offer guests a comfortable and welcoming vacation experience.
Guests are expected to maintain reasonable cleanliness throughout their stay and notify the property team of any housekeeping concerns or damage.
Cleaning fees and any included housekeeping services will be specified in the booking confirmation.
Additional cleaning charges may apply for excessive mess, damage, or conditions beyond normal vacation use, where permitted under the rental agreement.
Guests should follow the provided instructions for waste disposal, laundry facilities, kitchen equipment, and check-out procedures.
13. Property Damage & Missing Items
Guests are responsible for reporting accidental damage, broken equipment, or missing items as soon as reasonably possible.
The Berg reserves the right to seek reimbursement for documented damage caused by guests or their visitors beyond ordinary wear and tear, in accordance with the rental agreement and applicable law.
Any additional charges will be communicated with an explanation of the associated damage or expense.
Guests must not attempt major repairs or modifications without authorization.
14. Smoking, Pets & Prohibited Activities
The Berg's smoking, vaping, and pet policies will be provided as part of the confirmed reservation rules.
Guests must follow all applicable restrictions regarding smoking areas, animals, and the use of property amenities.
Illegal activities, deliberate property damage, hazardous conduct, and actions that endanger guests, staff, or neighboring properties are prohibited.
Any exceptions or special arrangements must be approved in writing before arrival.
15. Tropical Environment & Wildlife
The Berg is surrounded by 1.3 acres of lush tropical grounds, including mature trees, bamboo, gardens, and native wildlife.
Guests may encounter insects, birds, lizards, and other wildlife naturally found throughout the Caribbean.
Please respect the local environment and avoid disturbing or feeding wildlife.
Seasonal fruit may be available on the property. Guests should consult their hosts before picking or consuming fruit from the grounds.
As with any tropical destination, occasional rainfall, changing weather conditions, and encounters with local wildlife are part of the island environment.
16. Maintenance, Utilities & Internet Services
The Berg provides modern amenities and services designed for guest comfort, including air-conditioned accommodations, kitchen facilities, internet access, and entertainment equipment.
Guests should report maintenance concerns or equipment malfunctions promptly so the property team can arrange assistance.
Occasional disruptions to electricity, water, internet, or other services may occur, including circumstances outside the property's reasonable control.
The Berg will make reasonable efforts to coordinate necessary repairs and restore affected services.
Any remedies for significant interruptions will be governed by the confirmed rental agreement and applicable law.
17. Access for Maintenance & Emergencies
The Berg respects guest privacy and the exclusive use of accommodations included in the confirmed reservation.
Authorized management or maintenance personnel may require access to address necessary repairs, safety concerns, or emergencies.
Reasonable advance notice will be provided for non-emergency access whenever practicable.
In an emergency involving immediate risks to people or property, authorized personnel may enter as reasonably necessary.
18. Personal Belongings & Travel Protection
Guests are encouraged to safeguard personal valuables, travel documents, and electronic devices during their stay.
Travel insurance is recommended to protect against unforeseen circumstances, including interrupted travel, medical emergencies, and lost personal belongings.
Responsibility for loss, theft, or damage to personal property will be determined under the rental agreement and applicable law.
19. Unforeseen Circumstances & Severe Weather
The Caribbean may experience tropical storms, hurricanes, heavy rainfall, transportation disruptions, or other unexpected events.
Guests should monitor weather conditions before traveling and follow official safety advisories.
If severe weather or unforeseen circumstances affect a reservation, The Berg will communicate available options consistent with the booking agreement and applicable requirements.
Cancellation, rescheduling, and refund eligibility for such circumstances will be governed by the confirmed reservation terms.
20. Compliance With Property Policies
All guests are expected to comply with the Terms & Conditions, applicable safety instructions, and the provisions of their confirmed reservation.
Material violations, including unauthorized occupancy, unapproved events, substantial property damage, or dangerous conduct, may result in additional charges, termination of the stay, or other remedies permitted under the applicable agreement and law.
Any action taken will be consistent with the signed agreement and applicable legal requirements.
21. Questions & Additional Information
Our goal is to make every stay at The Berg comfortable, memorable, and enjoyable.
If you have questions about sleeping arrangements, additional guest fees, special events, accessibility, room configurations, or booking policies, please contact The Berg before finalizing your reservation.
We look forward to welcoming you to our private Caribbean retreat.
The Berg | Wintberg, St. Thomas, U.S. Virgin Islands
These Terms & Conditions are intended to accompany the reservation confirmation and any separately executed rental or event agreement.